Pipe Puzzle Waterworks Support
Need help? Browse the FAQ or contact us directly.
Before You Write
Check the FAQ first. If the answer is not there, send an email. The more detail you include, the faster the issue can be reproduced.
Email
We typically respond within 24-48 hours.
Email Template
Copy and paste this into your email and fill in the details so we can reproduce the issue quickly.
Subject: [Pipe Puzzle] Bug Report / Feature Request / Question
Game: Pipe Puzzle
Device: (e.g. iPhone 15, iPad Air)
iOS version: (e.g. iOS 18.3)
App version: (if known)
Level: (if applicable)
What happened:
(Describe the issue as clearly as you can. What were you doing when it occurred? What did you expect to happen?)
Steps to reproduce (if applicable):
1. ...
2. ...
3. ...
Additional info:
(Screenshots, screen recording, selected difficulty, anything else that might help.)
For feature requests or general feedback, skip the technical fields and describe the idea.
Resetting Your Game Data
Pipe Puzzle stores records, the saved-game snapshot, and preferences locally on your device. To erase records, use the reset option in the app's Settings, or uninstall the app.
If you previously bought Remove Ads, tap Restore Purchases in Settings to reactivate it on a new device or after a reinstall.